Refund Policy

At Feraia, we believe in offering value and quality to our customers. However, we have a strict no refund policy.

In the rare event that you receive a defective product, we stand behind our commitment to provide a resolution through an exchange. If you receive a defective product, please notify us within 24 hours of receipt. Our customer service team will review your claim and, if necessary, arrange for the return of the item for inspection.

Once the product is inspected and confirmed to be defective, we will process an exchange. No refunds will be issued under any circumstances.

We are dedicated to providing a seamless and hassle-free experience and encourage you to reach out to our customer support team for any concerns or questions regarding our exchange policy. Thank you for choosing Feraia!

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